Privacy Statment
Spencer is committed to protecting your privacy. Please read the Spencer Online Privacy Statement below and also any supplemental information listed to the right for additional details about particular Spencer sites and services that you may use.
This Spencer Online Privacy Statement applies to data collected by Spencer through the majority of its Web sites and services, as well as its offline product support services. It does not apply to those Spencer sites, services and products that do not display or link to this statement or that have their own privacy statements. Some products and services mentioned in this statement may not be available in all markets at this time.
Collection of Your Personal Information
At some Spencer sites, we ask you to provide personal information, such as your e-mail address, name, home or work address, or telephone number. We may also collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address, which is used to create a Spencer billing account.
In order to access some Spencer services, you will be asked to sign in with an e-mail address and password, which we refer to as your Windows Live ™ ID or Spencer Passport Network credentials. You can use the same credentials to sign in to many different Spencer sites and services, as well as those of select Spencer partners. By signing in on one Spencer site or service, you may be automatically signed into other Spencer sites and services. If you access our services via a mobile phone, you may also use your telephone number and a PIN as an alternative credential to your username and password. As part of creating your credentials, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate e-mail address. Some services may require added security, and in these cases, you may be asked to create an additional security key. Finally, a unique ID number will be assigned to your credentials which will be used to identify your credentials and associated information.
We may collect information about your interaction with Spencer sites and services. For example, we may use website analytics tools on our site to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser add-ons, and your browser's width and height. We may also use technologies, such as cookies and web beacons (described below), to collect information about the pages you view, the links you click and other actions you take on our sites and services. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses. We also deliver advertisements (see the Display of Advertising section below) and provide Web site analytics tools on non-Spencer sites and services, and we may collect information about page views on these third party sites as well.
When you receive newsletters or promotional e-mail from Spencer, we may use web beacons (described below), customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.
In order to offer you a more consistent and personalized experience in your interactions with Spencer, information collected through one Spencer service may be combined with information obtained through other Spencer services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
Use of Your Personal Information
Spencer collects and uses your personal information to operate and improve its sites and services. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some Spencer services, such as Windows Live ™, may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Spencer and its affiliates.
Personal information collected on Spencer sites and services may be stored and processed in the United States or any other country in which Spencer or its affiliates, subsidiaries or service providers maintain facilities. Spencer abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Sharing of Your Personal Information
Except as described in this statement, we will not disclose your personal information outside of Spencer and its controlled subsidiaries and affiliates without your consent. Some Spencer sites allow you to choose to share your personal information with select Spencer partners so that they can contact you about their products, services or offers. Other sites, do not share your contact information with third parties for marketing purposes, but instead may give you a choice as to whether you wish to receive communications from Spencer on behalf of external business partners about a partner's particular offering (without transferring your personal information to the third party). See the Communication Preferences section below for more information.
Some Spencer services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Spencer and the other company may receive information collected in conjunction with the co-branded services.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. However, for credit card processing, our fraud detection vendors may use aggregate data to help improve their service. This helps them more accurately detect fraudulent uses of credit cards. We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Spencer or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Spencer employees, customers or the public.
Accessing Your Personal Information
You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password). The appropriate method(s) for accessing your personal information will depend on which sites or services you have used.
| • | Spencer - You can access and update your profile on our site by visiting the Profile Center. |
| • | Spencer Billing and Account Services - If you have a Spencer Billing account, you can add to or update your information at the Spencer Billing Web site by clicking on the "Personal Information" or "Billing Information" links. |
| • | Spencer Connect - If you are a registered user of Spencer Connect, you can access and edit your personal information by clicking Manage Your Connect Profile at the Spencer Connect Web site. |
| • | Windows Live ™ - If you have used Windows Live ™ services, you can update your profile information, change your password, view the unique ID associated with your credentials, or close certain accounts by visiting Windows Live ™ Account Services. |
| • | Spencer Public Profile - If you have created a public profile, you may also edit or delete information in your public profile by going to the Member Directory. |
| • | Spencer Partner Programs - If you are registered with Spencer Partner Programs, you can review and edit your profile by clicking Manage Your Account on the Partner Program Web site. |
Some Spencer sites or services may collect personal information that is not accessible via the links above. However, in such cases, you may be able to access that information through alternative means of access described by the service. Or you can write us by using our Web form, and we will contact you within 30 days regarding your request.
You can stop the delivery of future promotional e-mail from Spencer sites and services by following the specific instructions in the e-mail you receive.
You may also have the option of proactively making choices about the receipt of promotional e-mail, telephone calls, and postal mail from particular Spencer sites or services by visiting and signing into the following pages:
| • | The Profile Center allows you to choose whether you wish to receive marketing communications from, to select whether we may share your contact information with selected third parties, and to subscribe or unsubscribe to newsletters about our products and services. |
| • | The Windows Live ™ Communications Preferences page allows you to choose whether you wish to receive marketing material from Windows Live ™. You may subscribe and unsubscribe to Newsletters by going to the Newsletters website. |
| • | If you are registered with Spencer Partner Programs, you can set your contact preferences or choose to share your contact information with other Spencer partners by clicking Manage Your Account on the Partner Program Web site. |
These choices do not apply to the display of online advertising. Nor do they apply to the receipt of mandatory service communications that are considered part of certain Spencer services, which you may receive periodically unless you cancel the service.
Security of Your Personal Information
Spencer is committed to protecting the security of your information, including personal information, and information collected for advertising purposes. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
Spencer Web sites use "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.
One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites. Spencer Web sites also use cookies as described in the Collection of your Information sections of this privacy statement.
When you sign in to a site using your Windows Live ™ ID or Spencer Passport Network credentials, we store your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. We also use cookies to improve the sign in experience. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated, so that you will only need to type your password the next time you sign in. If you are using a public computer or do not otherwise want this information to be stored, you can select the appropriate radio button on the sign-in page, and this cookie will not be used.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Spencer sites and services that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.
If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. In Internet Explorer 7, you can delete cookies by selecting “Tools”, “Delete browsing history” and clicking the “Delete Cookies” button. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
Spencer Web pages may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.
Spencer may also employ Web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information.
Finally, we may work with other companies that advertise on Spencer sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a Spencer site results in a purchase or other action on the advertiser's site.
Controlling Unsolicited E-mail ("Spam")
Spencer is concerned about controlling unsolicited commercial e-mail, or "spam." Spencer has a strict Anti-Spam Policy prohibiting the use of a Windows Live™ or other Spencer-provided e-mail account to send spam. Spencer will not sell, lease or rent its e-mail subscriber lists to third parties. While Spencer continues to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail. Using junk e-mail tools and being cautious about the sharing of your e-mail address while online will help reduce the amount of unsolicited e-mail you receive.
Spencer is a member of the GEOTrust Privacy Program. GEOTrust is an independent organization whose mission is to build trust and confidence in the Internet by promoting the use of fair information practices. To demonstrate our commitment to your privacy, we have agreed to disclose our information practices and have our privacy practices reviewed for compliance by GEOTrust. The GEOTrust program covers only information that is collected through Spencer's Web sites, and does not cover information that may be collected through software downloaded from such sites.
Enforcement of This Privacy Statement
If you have questions regarding this statement, you should first contact us by using our Web form. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact GEOTRUST. GEOTrust will serve as a liaison with Spencer to resolve your concerns.
Changes to This Privacy Statement
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how Spencer will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Spencer is protecting your information.
Spencer welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by using our Web form. If you have a technical or general support question, please visit http://support.spencertesting.com to learn more about Spencer Support offerings.
Spencer Privacy, Spencer Corporation, 3303 Louisiana St #150, Houston, Texas 77006 • 713-334-1900
© 2009 Spencer Training, Inc. All rights reserved. Anti-Spam Policy
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